Discover Frequently Asked Questions from Our Support
We offer free delivery of cartons and packing materials throughout the UK and free collection in London, Manchester, Edinburgh or Glasgow generally with 24 hours notice. We will require a £50 deposit prior to delivery and you may then keep the cartons for as long as you wish. We recommend you order surplus to your initial requirement as a return trip would incur a £20 delivery fee. There is no charge for unused cartons, which will be collected with your shipment. Please bear in mind that cartons and materials remain our property until shipment. If you live elsewhere delivery and collection is arranged through our courier service, which covers the entire UK mainland. The service is restricted to what one man can lift so please do not exceed 30 kilos per item. Standard delivery before 6pm — FREE of charge Please note that any package considered unsuitable for export will be repacked at our depot and will incur a £30 packing fee.
We offer an extensive range of robust cartons designed to withstand the rigors of international transit and will supply and deliver free of charge throughout the UK on payment of a £50 deposit. Our tea carton or export carton is recommended unless you have a specific requirement such as pictures, books, clothing or a bicycle. We recommend you order surplus to your initial requirement as a return trip would incur a £20 delivery fee. There is no charge for unused cartons, which will be collected with your shipment. Please bear in mind that cartons and materials remain our property until shipment
You may use your own boxes if you prefer but please ensure they are of export strength and suitably robust to withstand the rigors of international transit. We can arrange casing of plasma TV's and other delicate or valuable items at our depot for a small extra charge. Please note that any package considered unsuitable for export will be repacked at our depot and will incur a £30 packing fee. Please call us at (+44) 02030868965 or email: ontimeshipping@hotmail.com, or customer@ontimeshipping.co.uk alternatively you can Book Online by simply clicking the button below
We offer an extensive range of robust cartons designed to withstand the rigors of international transit and will supply and deliver free of charge throughout the UK on payment of a £50 deposit. Our tea carton or export carton is recommended unless you have a specific requirement such as pictures, books, clothing or a bicycle. We recommend you order surplus to your initial requirement as a return trip would incur a £20 delivery fee. There is no charge for unused cartons, which will be collected with your shipment. Please bear in mind that cartons and materials remain our property until shipment
You will need to provide us with a copy of the signature page of your passport and entry visa (if applicable) and complete the following documentation prior to collection: Customs Inventory Shipping Instructions Insurance Proposal Some countries require a completed customs or quarantine declaration prior to arrival, which we will forward with your completed customs inventory form and a copy of your passport to our destination representatives. For a complete list of documents required for common destinations please refer to Baggage Documentation. If you live in London please return the completed forms to the driver. If you live elsewhere please mail the completed forms to our local office. Please note that storage charges commence 7 days following collection pending receipt of your completed documentation and payment. We are unable to ship your goods without completing documentation and payment.
Certain items are prohibited under general conditions of carriage and storage, whereas others cannot be imported as personal effects or may be subject to inspection and/or treatment or obtaining an import license. Any package containing a prohibited or restricted item will be subject to a £30 surcharge and the item will be removed and destroyed.
After Collection your Items will be carefully wrapped and stored in a secure container at our warehouse. After all correct documentation is received we then ship your items.
In the unlikely event of an insurance claim, or any other matter requiring our attention you can rely on our continued commitment. At OntimeShipping we thrive on repeat business and personal recommendations and therefore have a vested interest in everything being completed to your total satisfaction.
Our charges include nationwide delivery of robust export cartons and packing materials, one free collection in London, Manchester, Edinburgh or Glasgow, international shipment to arrival destination port/airport, destination port/airport handling charges, customs clearance and curbside delivery to mainland residence (exception air freight to airport service). Shipping charges are not subject to VAT unless your destination is within the European Union, in which case VAT applies at the current rate.
A copy of the log book and if the log book is not in the customers name then a copy of the bill of sale is required to show that you are the legal owner. If we are required to collect your vehicle and drive it then current MOT and Tax is required but it can also be collected by a tow truck but this will be an additional charge to the customer.
No, we have agents that represent us in various countries that will deal the whole process although you have the option of doing this yourself.
Yes, there is a port and entrance fee which varies country to country that the destination country charges but you may also be liable for some taxes and duties depending on the situation.
We advise all customers shipping to take out extra marine insurance in order to offer full coverage should something happen. The price varies according to your type of vehicle and whether it shipped in a container or roll on/roll off.
Yes, no more than ¼ tank is required when shipping.
Ontime Shipping has various options that a customer can take which depend on your needs and budget. We offer roll on/roll off and container shipping but this is something we will discuss with the the customer prior to the item being shipped.
This depends on how you are shipping the vehicle, if its in a container then yes you can store personal items but if you opt for roll on/roll off then this is strictly forbidden and could cause the vehicle to be refused entry at the port and there will be extra charges levied to get the items removed.
At this time we only accept cash and bank transfer to our account, the total balance is due before shipping or collection.
Yes, however there will be additional charges as extra equipment and labour will be needed to transport your vehicle but it is important that the vehicle has working steering and brakes.
If you have any further queries, one of our team will be more than happy to assist you.